Services

Terms & Conditions

Please read these Terms & Conditions carefully before booking any tour or travel service with Premier Holiday.

1. Your Travel Agreement

• A contract is established between you and the company upon booking.
• We support customers in service-related disputes.
• We are not responsible for personal or external issues.
• Only authorized management can modify terms.
• All offers/discounts must be in written form.

2. Securing Your Booking

• A minimum deposit is required to confirm booking.
• Higher advance may be required depending on package.
• Review all tour details before confirming.
• Understand payment and cancellation policies.

3. Payment Terms

• Remaining balance must be paid within the timeline.
• Full payment may be required earlier in some cases.
• Due date will be communicated during booking.
• Late payment may lead to cancellation.
• Payments must be made only to official accounts.

4. Changes to Booking

• Changes are allowed under specific conditions.
• Subject to availability and feasibility.
• Only minor changes are permitted.
• Valid documents may be required.
• Last-minute changes may not be accepted.

5. Cancellation Policy

• Cancellation must be requested via email.
• Charges apply based on timing and policies.
• Most payments are non-refundable.

6. Customer Complaints & Support

• Contact us via email for any issues.
• Provide clear details of your concern.
• Response will be provided within 24 hours.

7. Our Responsibility

• We ensure proper coordination and service.
• Responsible for internal team and agents.
• Not liable for third-party issues.
• Not responsible for accidents, theft, or incidents.
• Travelers must follow local laws.

8. Website & Communication

• Information is shared in good faith.
• Details may change due to updates.
• Errors may occur occasionally.
• Always confirm before booking.

9. No Smoking Policy

• Smoking is strictly prohibited in vehicles.
• Must follow during group travel.

10. Acceptance of Terms

• You agree to all terms upon booking.
• These terms ensure safe and smooth travel.